Shipping Information

At Bold Sea Bikini Store, we deliver bold style worldwide! Here’s everything you need to know about shipping:

Order Processing Time

  • All orders are processed within 1-2 business days
  • Orders placed on weekends or holidays will be processed the next business day

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping

Shipping Areas: We ship worldwide excluding Asia and some remote areas. International customers may be subject to customs duties and taxes.

Returns & Exchanges

We want you to feel as confident in our return policy as you do in our daring swimwear. If your purchase doesn’t meet your bold expectations, we’re here to make it right!

Return Window & Conditions

  • 15-Day Return Window: You have 15 days from the delivery date to initiate a return or exchange
  • Condition Requirements: Items must be:
    • Unworn and unwashed
    • In original condition
    • With all original tags attached

Step-by-Step Return Process

  1. Contact Us: Email us at [email protected] with your return/exchange request using the template below
  2. Wait for Approval: We’ll respond within 24-48 hours with a Return Authorization Number and instructions
  3. Package Your Item: Securely package the item(s) in original packaging if possible
  4. Ship to Us: Send your return to our Houston facility:
    Bold Sea Bikini Store
    1778 Mulberry Street
    Houston, US 77032
  5. Track Your Return: Keep your shipping receipt until your return is processed

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Bold Sea Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return/Exchange: [Product Name(s), Size(s), Color(s)]
Reason for Return/Exchange: [Please specify]

I understand the return conditions and confirm the item(s) are unworn, unwashed, and in original condition with tags attached.

Thank you,
[Your Name]

Refunds & Processing

Refund Timeline

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Statement: Depending on your financial institution, refunds may take 5-10 business days to appear

Shipping Costs

  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility unless item arrived damaged or defective

Exchange Policy

  • Exchanges available for size or color variations, subject to availability
  • If your desired exchange item is out of stock, we’ll process a refund instead
  • We’ll ship your exchange item once we receive and inspect your return
  • Standard shipping rates apply for exchanges

Important Non-Returnable Items

To maintain hygiene and quality standards, the following items cannot be returned or exchanged unless defective:

  • Bikini Crystals and Jewelry (due to intimate nature and hygiene concerns)
  • Belly Chains & Anklets (body jewelry items)
  • Final Sale Items from our “Bikinis on SALE” collection
  • Any items without original tags or showing signs of wear

International Returns

As we serve customers worldwide (excluding Asia and some remote areas), international returns follow the same policy. Customers are responsible for any customs duties or international return shipping costs.

Questions About Your Return?

Our bold customer service team is here to help!

Email: [email protected]

Response Time: 24-48 hours during business days

Thank you for choosing Bold Sea Bikini Store. We’re committed to ensuring your bold style journey is as seamless and confident as our swimwear designs.